Privacy Policy

Last updated: 25-04-2025


1. Introduction

TCG SCAN EUROPE (we, our, or us) is committed to protecting the privacy of our customers. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and services, including the non-invasive CT scanning authentication of sealed trading card products.


2. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, shipping address, phone number, payment information.
  • Transactional Information: Details of the products submitted for scanning, certificates issued, and service usage history.
  • Shipping Information: Tracking numbers, declared value, and insurance preferences.
  • Technical Information: IP address, browser type, operating system, and pages visited (via cookies and analytics tools).


    • 3. How We Use Your Information

    We use your personal information for the following purposes:

  • To process and fulfill service orders.
  • To communicate with you about your submissions.
  • To generate and deliver Certificates of Analysis.
  • To manage shipping and returns.
  • To comply with legal obligations.
  • To improve our website and services.


    • 4. How We Share Your Information

    We may share your information with:

  • Service Providers: Payment processors, shipping partners, IT support, and customer service platforms.
  • Legal Authorities: When required by law or to enforce our Terms & Conditions.
  • We do not sell or rent your personal information to third parties.


    • 5. Data Security

    We implement appropriate technical and organizational measures to secure your personal data against unauthorized access, alteration, or loss.


    6. Data Retention

    We retain your data only for as long as necessary for the purposes stated above or as required by law.


    7. Your Rights Under GDPR

    As a data subject, you have the right to:

  • Access and receive a copy of your personal data.
  • Request correction or deletion of your data.
  • Object to or restrict processing.
  • Withdraw consent at any time (where applicable).
  • Lodge a complaint with a supervisory authority.

    • To exercise any of these rights, contact us at [Insert Contact Email].


    8. Changes to This Policy

    We reserve the right to modify this Privacy Policy at any time. Updates will be posted on our website with a revised effective date.